BOOKING:
How can I get an estimate for a stay?
It is possible to check the hotel’s availability online at www.hotel-luna.eu and make a booking request. It is also possible to call the Booking Centre at the number +39 0431 430144, via e-mail at hotel@etgroup.info or via fax at +39 0431 439311.
How can I proceed if I wish to confirm a reservation?
To confirm a reservation, we ask for an advance payment of 20% of the total amount, which you can pay by bank transfer or online payment. As soon as we receive the advance payment, we will send you a booking confirmation via e-mail or regular mail. If you choose a non-refundable tariff, you will need to pay the entire amount with the aforementioned conditions.
What are the cancellation terms?
Can I get an insurance in case I have to call off the reservation?
Europa Tourist Group has thought of you, bringing you a highly convenient travel insurance! Thanks to Allianz Booking Protection and Allianz Protection Plus, you can cover your vacation at a small price. You can choose whether to cover your advance payment or the entire amount, so you can book your next vacation in Lignano and Bibione in all safety and tranquillity.
If you want to find out all the details about an insured vacation, fill in the form below and you can download the informative PDF: https://www.hotel-luna.eu/allianz-booking-protection.html
Can I book a non-smoking room?
All the rooms at our hotel are non-smoking only. It is allowed to smoke outside on the balcony or in dedicated areas around the hotel.
Can you guarantee any specific requests regarding the room’s position?
We always do our best to assure our Guests are satisfied, which means we will be happy to hear all your requests. It is however not possible to guarantee them in any form, be it written or verbal.
Is it possible to book a beach umbrella in the first row?
Unfortunately, it is not possible to book a beach umbrella in the first row.
Do I need to book my place at the swimming pool?
Places at the swimming pool cannot be booked.
How can I request a gift voucher for a stay at your hotel?
You can contact our Booking Centre (tel. +39 0431 430144 e-mail hotel@etgroup.info), we will ask for payment of the entire amount. As soon as the payment is received, we will send you the voucher via e-mail or regular mail.
How can I pay the hotel bill?
You will be asked to pay upon check-out. We accept all kinds of payment: credit card, debit card, traveller’s check, EC Karte, cash.
HOTEL SERVICES:
What are the check-in and check-out times?
Check-in: starting at 4 pm
Check-out: before 10 am
If you were to arrive in the morning and your room is ready ahead of time, you can proceed with check-in and enter the room. Otherwise you can park your car and wait by the swimming pool, at the beach or at the hotel’s bar.
What can I do to have an early check-in or a late check-out?
You should get in contact with the reception, you can generally reach an agreement based upon room availability.
How far away is the hotel from the beach and from the city centre?
The hotel is about 80 m away from the beach. The city centre with its shops, cafés and restaurants is just 100 meters away from the hotel.
How can I reach the hotel by train or by plane?
The nearest train station is in Latisana, circa 20 km from Bibione. You can reach the hotel by bus or taxi from there. The nearest airports are in Treviso (A. Canova, 80 km) and Venice (Marco Polo, 90 km).
Details on how to reach us: https://www.hotel-luna.eu/ron/unde-suntem.html
Do you organise transfers from and to airports / train stations?
Upon request, our hotel and Booking Centre can organise a transfer by taxi. The service will be charged accordingly. It is sufficient to communicate us the date of arrival, the airport, the time and number of the flight. The person in charge of transfer will be waiting for you at the exit gate and will escort you directly to the hotel.
Is the parking place/garage included in price? Do I need to book it in advance?
The hotel has an unsupervised parking lot, partially covered and free of charge. Although there is not enough space for all cars to be parked, free parking spots on the streets just outside the hotel will be provided. It is not possible to reserve a parking spot in advance.
How can I recharge my electric car?
The hotel has charging stations available to guests for a fee.
Do you supply cribs / changing tables / electric kettles?
Yes, we do, upon request and free of charge.
Do you also supply strollers?
Strollers are supplied free of charge upon availability.
Are pets allowed?
No, pets are not allowed in this hotel.
Is it possible to rent bicycles?
Yes, bicycles are available for free, based upon availability.
Is there an entertainment service as well?
Yes, entertainment service is guaranteed from mid May until mid September (except on Saturdays) at nearby Aparthotel Imperial, just about 100 m from Hotel Luna.
Does the building have Wi-Fi?
Yes, you will receive username and password directly at the reception.
Does the hotel have a specific beach sector?
Yes, the designed beach sector is right in front of the hotel.
What do beach amenities include?
Beach amenities include one beach umbrella and two sun beds for each room.
Are beach towels supplied?
You will find beach towels in your room.
Does the hotel offer a laundry service?
It is possible to request this service, the hotel has an agreement with a private laundry. The service is pay.
How are rooms for people with disabilities equipped?
The rooms devised for people with disabilities are Classic Plus type rooms. The bathroom is equipped with a platform for the WC, with handles on the walls and the shower pavement is flat.
Is there a ladder for people with disabilities at the swimming pool? Is there a lift to lower the person into the pool?
The swimming pool has a ladder. Unfortunately, we do not have a lift or a ramp.
Is there a gym in the hotel?
No.
How can I reserve a T Time at the Golf Club in Lignano?
You can do so directly at the hotel or through the Booking Centre. The hotel will give you a voucher to cover part of the Green Fee: as we have a corporate agreement with the Golf Club, you will receive a discount on the Green Fee.
RESTAURANT
What are the restaurant’s opening hours?
Breakfast: 7.30 am – 9.30 am
Lunch: 12.30 pm – 1.30 pm
Coffee break: 4 pm – 5 pm
Dinner: 7.00 pm – 8.30 pm
Is there a dress code to access the restaurant?
The requested attire is elegant/casual. Beach outfits and flip-flops are not allowed.
Is the restaurant service a buffet or is it à la carte?
The restaurant service is always buffet.
How much does an extra meal cost?
An extra lunch or dinner for our customers is € 40,00/person, drinks not included.
Is it possible to get a custom menu for celiac people, vegetarian, vegans, people with food intolerances (lactose, albumin etc)?
The hotel’s kitchen is well equipped to satisfy our guests’ every request. You can mention your special requests in the booking phase.
Is it possible to request a custom menu for babies?
You can ask the kitchen or the restaurant’s staff to heat up your baby food, or to prepare a porridge.
THERMAL CENTER
How can I reach the thermal facility?
The thermal facility is about 400 m from the hotel.
How can I reserve a treatment at Bibione Thermae’s SPA?
You can reserve any treatment or massage by calling the number +39 0431 441200 or simply by asking the hotel’s reception. We would like to remind you that, as our Guests, you are entitled to a 10% discount on massages and SPA treatments. To reserve thermal treatments, we invite you to contact the number +39 0431 441111 directly.
SOFT ALL INCLUSIVE
What drinks are included in the Soft All Inclusive offer?
During meals you can order the following beverages: water, sodas, popsicles, local white and red tap wine. Poolside coffee break form 4 pm to 5 pm, with cookies and various kinds of tea, American coffee and fresh fruit.
What other services are included?
If you book with Soft All Inclusive, you are entitled to a welcoming cocktail and a small gift, plus the many other services offered by the hotel.
